Privacy Policy
Dr. Appliance is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
Information We Collect
We may collect personal information including your name, email address, phone number, and service address when you contact us through our website, phone, or email. We may also collect information about the appliance(s) you need serviced, your preferred appointment times, and any additional details you provide about your service request.
How We Use Your Information
We use the information you provide to:
- Schedule and perform appliance repair services
- Communicate with you about your service request, appointment confirmation, and follow-up
- Send you informational or marketing text messages if you have opted in
- Improve our services and customer experience
- Respond to your questions or feedback
SMS Communications
If you opt in to receive text messages through our contact form, we may send you informational messages related to your service appointment (such as appointment confirmations and reminders) and/or marketing messages about our services and promotions. You can opt out at any time by replying STOP to any message. Message and data rates may apply. Message frequency varies.
Cookies & Website Analytics
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. We do not use cookies to collect personally identifiable information without your consent.
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to provide our services (for example, sharing your address with our technician for a service call).
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact
If you have any questions about this privacy policy, please contact us at (925) 667-3597 or help@calldrappliance.com.